Right of withdrawal / complaints and returns
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Right of withdrawal / complaints and returns
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A. Cancellation policy
B. Conditions for complaints
C. Return conditions
D.) Incorrect address details
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A.)
You can cancel your order within 24 hours of placing your order.
After these 24 hours, they would have to wait to receive the goods and then return them at their own expense, as the goods would then have already left production and fulfillment.
If you wish to exercise your right of withdrawal within 24 hours, please use the withdrawal form below and send it to us by email to info@btsports.de.
The purchase amount will be refunded no later than 7 days after receipt of the cancellation via the payment method you previously used.
After submitting the cancellation, you will receive a confirmation email from us.
You can only change your address after placing your order within 24 hours. After that, changes are no longer possible. Please let us know immediately at support@bt-sports.de.
To
Email: support@bt-sports.de
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
_______________________________________________________
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Ordered on (*) ____________ / received on (*) __________________
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Name of consumer(s)
______________________________________________________
Address of the consumer(s)
______________________________________________________
_________________________
Date
(*) Delete as appropriate
B.)
Complaint:
In the event that our product arrives damaged, or you notice another quality defect in the product, you can send us a complaint. If a product is delivered damaged, this must always be documented immediately and reported to us. To do this, send us please send an email to: support@bt-sports.de
In order for us to examine and process a complaint, it must contain the following information:
- Photo of the damaged product and/or shipping packaging (please photograph any damage clearly)
- Customer name and address
- Order number
- Indication of the reason for the complaint
We reserve the right to refuse a return if the complaint does not meet the above criteria.
Customers will receive written feedback on the processing status of their complaint within 48 hours.
If the complaint has been made in accordance with the instructions and in a justified manner, a replacement product will be sent again immediately after the complaint has been processed.
Of course, we will cover any costs involved.
If the shipment cannot be delivered due to an incorrect address, it will be returned and disposed of safely. If you wish to place a new order with a corrected delivery address, you will bear the costs.
It is therefore important that you provide your delivery address accurately and correctly.
If you have entered an incorrect information, please write to us immediately: support@bt-sports.de
We can correct the address up to 24 hours after receiving the order.
Packages that are returned because the customer was unable to accept them due to their absence and did not collect them from the parcel shop will not be refunded!
All customers automatically receive a tracking number after the goods have been dispatched. This allows the customer to track and view the status of the shipment at any time.
If there are any missing information or problems, please contact us at support@bt-sports.de. We will be happy to take care of your concerns at any time!
C.)
If you wish to return your goods for whatever reason, please note that the following conditions for return must be met:
- The goods were purchased in the last 14 days
- The goods will be sent in the original packaging
- The product has not been used and is undamaged
- Receipt or proof of purchase must be enclosed
Goods that have been clearly personalized are excluded from the right of return.
You are responsible for the cost and return shipping. Returns should be sent to the following address:
Turab Önder
Dieselstrasse 9
91301 Forchheim
You are liable for any damage that occurs during the return shipment. Please ensure that you always return items insured or with proof of shipment.
D.)
Please pay close attention to the address details you provided when ordering.
If your address is incorrect or information is missing, the shipment will probably not be able to be delivered and will be sent back by the shipping company. Goods returned by the shipping service provider must be disposed of by us.
Replacement goods must be placed and paid for by you as a new order. Please always ensure that your details are correct and complete. If you notice an error too late, please inform us immediately by email to support@bt-sports.de so that we can add or change the details in good time.
