RETURN

If you would like to return an item, please note the following points:

  • Return items in their original packaging
  • Return within 14 days of receipt of the package
  • handle the products carefully when trying them on
  • Do not remove any stickers or labels

SALE PRODUCTS / DIRTY AND USED PRODUCTS WILL NOT BE REFUNDED!

PRODUCTS PERSONALIZED AT YOUR OWN REQUEST WILL ALSO NOT BE REFUNDED!

HOW DO I RETURN A PRODUCT?

  • Please send an email to support@bt-sports.de with the subject 'Return' and the information: order number, name and reason for return
  • You will then receive precise instructions on where the goods should be returned
  • Please note that you as the customer are responsible for the shipping costs for the return.

    BT Sports does not cover return shipping costs!

  • Once your return has been received and inspected, you will receive a confirmation email and then a refund to the original payment method.